Shipping & Returns Policy

Shipping & Returns policy

 

Shipping:

We can ship to almost any address in internationally. However there maybe some restrictions on some addresses, such as military establishments. 

Due to not having control over military postal systems we can not guarantee the item will arrive.


Returns:


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as beard oils, cannot be returned.

Additional non-returnable items:

  • Gift cards
  • Perishables 

To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable):


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@redcoatapparel.com

Exchanges:

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@redcoatapparel.com and send your item to: Redcoat Apparel LTD, Unit 23, Furnace Industrial Estate, Shildon, County Durham, DL4 1QB. A charge for a return shipping fee of £4.95 for your exchanged item will apply which can be made payable via PayPal.

Paypal. info@redcoatapparel.com 

If you wish to make payment via BACS please email for details.

 

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should mail your product to:

Redcoat Apparel LTD/Returns
Unit 23
Furnace Industrial Estate
Shildon
DL4 1QB
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For further questions on our refund policy please contact us at info@redcoatapperel.com

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